Information for passengers from Ukraine

SBB and its partner railways are assisting refugees from Ukraine. On this page, you will find the most important information on travelling to and arriving in Switzerland.

Lesedauer: 3 Minuten

Тут вся інформація українською мовою (all information in Ukrainian).

Who is looking after Ukrainian refugees in Switzerland?

  • Switzerland is providing help for people in need of protection who have fled Ukraine, through a quick process with minimal bureaucracy.

  • The State Secretariat for Migration (SEM) is the body responsible for providing this assistance. All important information including the application for protection status is available here. The information is also provided in Ukrainian.

Do I need a ticket to travel to Switzerland?

  • SBB and the public transport sector are making it easier for refugees from Ukraine to travel from the border and within Switzerland until they reach their destination. Refugees from Ukraine are permitted to use public transport free of charge to enter Switzerland and transit through the country. Information on refugees from Ukraine – Alliance SwissPass.

  • If you need a ticket for an onward journey to another country, please go to a SBB Travel Centre or a ticket counter in a railway station.

What documents do I need to show to get a train ticket?

  • Foreign partner railways such as Deutsche Bahn (DB) in Germany and Austrian Federal Railways (ÖBB) in Austria will provide a ticket upon presentation of a Ukrainian identity document. These tickets are valid for travel to your destination up to and into Switzerland or for transit through Switzerland.

Do Ukrainian refugees have to pay to use public transport in Switzerland?

  • Ukrainians displaced by the war can use public transport in Switzerland free of charge on all routes covered by the GA travelcard between 21st March and 31st May 2022. The free public transport scheme for refugees will be discontinued on 1st June. Federal asylum centres and cantonal social welfare offices may continue to issue free travel passes to refugees for journeys they need to make to local government offices. For all other public transport journeys, tickets will have to be purchased in the normal way from 1st June 2022. For the time being, travel into Switzerland and transit travel remain in place.

Where can I find an online timetable for SBB?

  • The online timetable is available in the following languages: English, German, French, Italian.

Where can I get help when I arrive in Switzerland?

  • Zurich main station (Zürich Hauptbahnhof / Zürich HB): The Zurich Cantonal Police and the State Secretariat for Migration SEM are assisting refugees at Zurich main station. The SBB transport police and other SBB staff are also providing support. All helpers will be wearing yellow, green or orange vests. They are there to provide help and support on site.

  • Internet: SBB provides free internet access at 80 stations throughout Switzerland: SBB WiFi – free surfing at the station | SBB

Who is providing accommodation for refugees from Ukraine?

The State Secretariat for Migration is helping with the search for accommodation.

There are also cantonal initiatives: